Technology Quick Help

Chromebook Quick Fixes:

There are a couple of tips and tricks that you can use to solve technical issues quickly.
 
Please follow these steps before you seek out assistance as these will solve the large majority of issues.
To reset your Chromebook's hardware, hold in the Refresh Key above the number 4 and the Power Key located on the top right.  This should reboot your Chromebook and restart it.
 
How do I reboot my Chromebook? – SYS Education | Oregon Charter Academy

1. On your Chromebook, open Chrome.

 

2. At the top-right, click More   More

 

3. Click More tools > Clear browsing data.

 

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4. At the top, select All time.

 

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5. Next to 'Cookies and other site data' and 'Cached images and files', tick the boxes.

 

6. Click Clear data.

 

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1. Login to the Chromebook (as yourself or as a student).

 

2. Click the clock in the bottom right corner to open the menu.

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3. Select Settings Settings.

 

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4. Select Menu Menu then select About Chrome OS at the bottom of the menu.

 

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5. Under "Google Chrome OS," you'll see which version of the Chrome operating system your Chromebook is using. Select Check for Updates

 

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6. If your Chromebook finds a software update, it will start to download automatically. Please note this can take a while to download. Please be patient. 

 

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7. Once the download finishes, click the Restart button. Once it restarts the Chromebook will be updated. 

 

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Some issues are not resolved by clearing the cache and cookies and you must reset Google Chrome. Please note that this will reset chrome to its default state. 

  1. Click the menu icon next to the address bar.
    Address bar with menu icon highlighted.
     
  2. Select Settings from the drop-down menu.
    Drop-down menu with Settings highlighted.
     
  3. Scroll to the bottom of the Settings page and click the Advanced link.
    Settings page Advanced link
     
  4. Scroll to the bottom of the expanded page and click the Reset button.
    Reset link at bottom of page.
     
  5. Click the Reset button in the pop-up window.
    Reset pop up window

Chromebook Policies & FAQs:

Q: What if I lost my Chromebook?

A: Report it lost to Mr. Gianoutsos in the Business Office and don’t lose hope, it may be reported to the LostandFound@slshs.org email address on the asset tag or your identity card in the clear panel. Mr. Gianoutsos will contact you if it is returned to the school. Please see the “Chromebook Loaner Policy” to minimize your downtime.


Q: What if I found another student's Chromebook?

A: You have just made a Seton LaSalle student very happy!  Please email LostandFound@slshs.org or deliver it to the Main Office.


Q: What if my Chromebook is in need of repair?

A: Take it to Mr. Gianoutsos in the Business Office.  He will determine what type of issue you are experiencing and determine if:


  1.  Your Chromebook is under the manufacturer warranty.  
    • You will immediately receive a “loaner” chromebook so you don’t have any downtime.  Please see the “Chromebook Loaner Policy” for specific details.
  2. Your Chromebook is not covered under warranty and needs to be repaired.
    • You will also immediately receive a “loaner” chromebook.  Please see the “Chromebook Loaner Policy” for specific details.

Q: What if my Chromebook cannot be repaired or is considered completely lost or stolen?

A: If you need a new Chromebook, please visit Mr. Gianoutsos in the Business Office.  The cost for a newly provisioned Chromebook is $280.  Please see the “Chromebook Loaner Policy” for specific details.  In cases of stolen or lost Chromebooks, a police report must be filed in the jurisdiction of the student’s residence with statements taken at the school.


Q:  My Chromebook charger is lost or is not working.

A: You will need to purchase one specific to the model of our Chromebook. Currently, Seton LaSalle students use ASUS C202SA and Dell 3100 Chromebooks, please find the respective shopping links below to purchase:

 

Dell 3100 Charger Amazon Link

Asus C202SA Charger Amazon Link

 

Please see or email Mr. Gianoutsos in the Business Office if you have any questions before purchase.


Q: My Chromebook is not charged and I don’t have my charger.

A: Students are expected to have their Chromebooks charged and ready for use at all times.  However, the school has a limited stock of these for emergency situations only.  Students can request a charger twice per school year from Mr. Gianoutsos in the Business Office.  Upon the third request, the student will be redirected to the Dean of Students.  The charger must be returned the following day, or the student will be logged with an additional request.  If the charger is not returned after two days, the student will automatically be invoiced for a new charger through the Business Office.


Q: Do I get to keep my Chromebook when I graduate?

A:  Yes!  After you successfully complete your senior year and officially graduate, you can either keep your Chromebook or donate it back to the school as a future loaner for other students.


Q: Can I use another computer or Chromebook other than the one supplied?

A: No.  Unauthorized computers or Chromebooks that are provisioned outside of Seton LaSalle Catholic High School are not permitted for use while on campus and will not be permitted to connect to the network.


Q:  Do I own my Chromebook?

A:  No. Your Chromebook is property of Seton LaSalle Catholic High School until you graduate and it is released from our domain.

 

If you have any questions, please contact Mr. Michael Gianoutsos, Director of Innovation & Technology at gianoutsosm@slshs.org or 412-561-3583 x1121

If your Chromebook is lost or in need of repair, you are eligible to use a “loaner” Chromebook to minimize your downtime.


Below is the process to follow:

  1. Bring your Chromebook to Mr. Gianoutsos in the Business Office.
  2. He will assess the issue you are having.

There are (3) situations where you will be permitted to utilize a loaner.


1. Your Chromebook is not functioning properly and under warranty.
  • There is a chance it may be covered under a warranty if you are a freshman or new transfer student.
  • If it is under warranty you will immediately receive a loaner Chromebook so you don’t have any downtime. The school will handle the warranty process with the manufacturer.
  • You may use the loaner Chromebook until yours is repaired and returned from the manufacturer.
 
2. Your Chromebook is not functioning properly, out of warranty, and needs to be privately repaired at a vendor of your choice.
  • You must immediately take it to be repaired and provide Mr. Gianoutsos with a receipt from the repair vendor within (5) days.  If the school is not provided a repair receipt, your loaner is at risk of becoming non-functional and you must return it to the school immediately.
 

Our recommended repair vendors are below, but you may choose any vendor:

 

2933 West Liberty Avenue

Pittsburgh, PA 15216

412-616-8134

 

Store Hours:

Mon - Fri: 11AM - 7PM

Sat: 11AM - 3PM

Walk-ins are always welcome

 

 

uBreakiFix South Hills

3233 West Liberty Avenue

Pittsburgh, PA 15216

(412) 274-0054

 

Store Hours:

Mon - Sat: 10:00AM - 6:00PM

Sun: 12:00PM - 5:00PM

Walk-ins are always welcome

 

 

 

  • You may use the loaner for no more than (15) school days.
  • If the student has not returned the loaner or Mr. Gianoutsos has not received an update on when the non-functioning chromebook will be back in the student’s possession, a monthly rental charge of $30 will begin on the 16th day.  This amount cannot be prorated, and will be invoiced monthly.
 
3. It has been confirmed your Chromebook is beyond repair, lost or stolen.
  • If the student still has a case, a new Chromebook must be purchased through the school for $280. ***
  • If a case is needed in addition to the Chromebook, the cost is $316.  Please note that Chromebooks are required to be protected in a case at all times.
  • The school will immediately issue an in-stock device.  If a device is not in-stock, a new Chromebook will be ordered and the student will be eligible to use a loaner until they receive the purchase device.
  • A reminder that personal Chromebooks provisioned outside of Seton LaSalle Catholic High School are not permitted for use.
 

*** If the student is a Senior (non-transfer student), they may rent a loaner for $30 per quarter if they are available until the end of the year.  Payment in full for the remainder of the school year must be received within (5) days after loaner is distributed or the Chromebook will become non-functional and must be immediately returned to the school.  The loaner must be returned at the end of the school year or a $280 fee will be assessed to the student’s account for a replacement device.

Chromebook Resources

Popular shortcuts

  • Take a screenshot: Press Ctrl + Show windows Overview (or Ctrl + F5).

  • Take a partial screenshot: Press Shift + Ctrl + Show windows Overview (or Shift + Ctrl + F5), then click and drag.

  • Take a screenshot(on tablets): Press Power button + Volume down button.

  • Turn Caps Lock on or off: Press Search Search + Alt.

  • See all keyboard shortcuts: Press Ctrl + Alt + /.

All other shortcuts

Tabs and windows

Open a new window Ctrl + n
Open a new window in incognito mode Shift + Ctrl + n
Open a new tab Ctrl + t
Open a file in the browser Ctrl + o
Close the current tab Ctrl + w
Close the current window Shift + Ctrl + w
Reopen the last tab or window you closed Shift + Ctrl + t
Go to tabs 1-8 in the window Ctrl + 1 through Ctrl + 8
Open the link in a new tab in the background Press Ctrl and click a link
Dock a window on the left Alt + [
Maximize window Alt + =
Minimize window Alt + -
Dock a window on the right Alt + ]

 

Page & web browser

Zoom in on the page Ctrl and +
Zoom out on the page Ctrl and -
Reset zoom level Ctrl + 0

 

System & display settings

Open the Files app Shift + Alt + m
Preview a file in the Files app Select the file, then press Space
Display hidden files in the Files app Ctrl + .
Change screen resolution Shift + Ctrl and + or -
Reset screen resolution to default Shift + Ctrl + 0
Rotate screen 90 degrees Shift + Ctrl + Rotate Refresh

 

Text editing

Turn Caps Lock on or off Search Search + Alt
Select everything on the page Ctrl + a
Copy selected content to the clipboard Ctrl + c
Paste content from the clipboard Ctrl + v
Cut Ctrl + x
Undo your last action Ctrl + z
Redo your last action Shift + Ctrl + z

 

Accessibility

Turn ChromeVox (spoken feedback) on or off Ctrl + Alt + z
Turn on high contrast mode Search Search + Ctrl + h
Magnify your whole screen Search Search + Ctrl + m
Magnify part of your screen Search Search + Ctrl + d